Whilst all jobholders were well experienced in audit methodology, it was also important that the way in which they conducted themselves was in line with corporate expectations. The 'how' was as important as the 'what'

The expectations of the way this role was performed was:

	to work with line managers.
	to be an integral and valued member of the local team.
	to be viewed as a supportive member of the team.
	to avoid being viewed as a 'policing' function.

Auditors were expected to:

	develop mutual respect and trust from those they worked with.
	be capable at arriving at a win-win solution to problems.
	influence well and achieve 'buy-in' to recommended solution
	build and develop good working relationships with those they work with.
	appreciate the possible consequences and impact of their actions on others.

A workshop was developed and facilitated to address the needs with the following content:

Consulting Skills	The Consulting Process, its stages and its appropriateness to audit
Facilitation Skills	Identification of skills necessary and appropriate interventions
Listening Skills	What is listening? How can it be improved?
Questioning skills	Different types of questions, their uses and appropriateness
Feedback	Methods of delivering and receiving feedback in a constructive and appropriate way
Personality Type	An understanding of Personality type and an awareness of the impact our styles and actions might have on others